Why Small Business Owners in the Hampton Roads Area Choose Us Over Any Other IT Company to Support and Manage Their Networks:

  1. We Respond Immediately to Your Phone Calls and Service Requests. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned in a few minutes by an experienced technician who can help.  Our state-of-the-art voice mail system pages us automatically if we are already servicing customers, and we will call you right back.
     
  2. Professionally Certified Engineers. Our technicians are seasoned, qualified, professionals with years and years of real world experience. Our technicians are college graduates, and maintain over 18 technical certifications including Microsoft Small Business Specialist, Microsoft Server, Microsoft Exchange, Microsoft  Dynamics POS, Microsoft Accounting, Cisco Networking, MCSE, MCSA, CCNA, MCP, Security+, Network+, and A+.  We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere else.
     
  3. Not Geeks and No Geek Speak. We are college graduates.  We are professional business people.  You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
     
  4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.  I invite you to call the President direct.  My name is Jerry, and my phone number is (757) 306-8900 ext. 308.
     
  5. No Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
     
  6. Projects Completed On Time and On Budget. When you hire us, we provide an estimate based upon our knowledge of hundreds of previous network projects we have already implemented. We don’t underestimate and then nickel and dime you with “unforeseen” or “unexpected” charges.  Some incompetent or unethical technicians will do this because they do not have the experience we have, no do they properly plan or research the project.  They may even “low-ball” you to then add “forgotten costs” to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee our estimates and guarantee our projects with no excuses.
     
  7. Itemized and Accurate Billing. Every invoice you receive from us is guaranteed to be accurate and detailed.  Our technician’s job sheets and our accounting system will present to you exactly what you are paying for.  We don’t do the typical one-line “mystery” bills. We do itemized bills that list all products and services outlined exactly to what you are paying for.
     
  8. Cost-effective Solutions to Your Problems - GUARANTEED. As a business owner myself, I understand the importance of keeping overhead and costs to a minimum. That’s why I require that all of our technicians be trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
     
  9. Far less expensive than full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, salary, and benefits and still give you the just in time computer support that you need.
     
  10. No-risk 27-Point Problem Prevention Network Audit. Let us come on site and put an end to your most challenging computer problems.  Our FREE 27-Point Network Audit Will Reveal Conflicts, Security Loop Holes, and Other Flaws in Your Network.  No risk, no hassle, and no obligation. What could be fairer than that? No other technical support company we know of will offer to do this – for free!